Troubleshooting

Sometimes, your API requests might not behave as expected. It could be due to the following reasons.

Connectivity

If PruTAN fails to send your request, it could be because you may be experiencing connectivity issues. Check your connection by attempting to open a page in your web browser.

Firewalls

Sometimes firewalls may be configured to block non-browser connections. You might need to contact your network administrator so that PruTAN can work seamlessly.

Incorrect protocol

You might have specified the wrong protocol, check if you're using https:// or http:// in your URL or vice-versa.

PruTAN errors

It could also possible that PruTAN might be making invalid requests to your API server. You can confirm this by checking your server logs (if available). If you believe this is happening, do get in touch with the PruTAN team.